Trigent Software Limited

Customer Service Associate

Trigent Software Limited

Experience: 2 – 6 yrs
Location: Bengaluru
Salary : 3,00,000 – 4,50,000 P.A.


Job Description:

  • Principal Responsibilities Answers all inbound billing related requests in a fast-paced environment via phone, email, or chat. Responds to billing or contract questions, including assisting with updating credit card information, cancelling accounts and issuing refunds.
  • Assisting customers with plan downgrade, changing billing cycle, removing add ons like Right Signature, Share Connect, PODIO, reducing employee user licenses.
  • Educating customers on the ShareFile pricing and plans. Takes initiative and identifies potential issues. Negating invoices/duplicate Charges, sending invoices, W-9 tax forms and handling payment disputes… etc…

    If you are Interested kindly share across your updated profile with the below mentioned details.

    1. Total Exp –
    2. Current CTC –
    2. Expected CTC –
    4. Notice Period –
    5. Name of the Current Organization (Permanent/Contract) –
    6. Are you Interested for C2H(Y/N) –

Contact:

Telephone: 08022157000 EXT 213
Mail Id: supritha_mn@trigent.com
Thanks & Regards,
Supritha

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