Urgent Opening for Team Leader- Tele Collection at Home Credit India
Home Credit India Finance Private Limited 3.9(359 reviews)
Experience: 2 – 7 yrs
Salary : 1,50,000 – 3,50,000 P.A.
- To Manage and Lead 15 – 20 Tele-Collection Operators on Production Floor.
- The position holder will be responsible to achieve Team Collection targets on monthly basis.
- Customers whos monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received.
- Deliver KPI as required.
- Manage & motivate a quality team of 15 outbound operator.
- Manage the Collection process (0 – 4 Buckets) – Hindi & Other Regional Languages of South Zone
- Ensure operator are delivering individual outbound calls target & KPI
- Maximize Productivity
- Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
- Conducting team meetings, pre/post/mid shifts, BPS.
- Create future prospects for company.
- To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
- To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Center.
- Deliver the required volume of effective coaching.
- Attrition, Shrinkage, roster management.
Recruiter Name: Niranjan M K