Urgently Required : TEAM Leader : BPO


Experience: 3 – 7 yrs
Location: Mumbai
Salary : 3,50,000 – 5,00,000 P.A.

Job Description:

  • Should know throughput calculation like attrition, shrinkage.
  • Should have handled min 15 to 25 agents as team lead.
  • Should handle the team weekly reviews and encourage team to meet organizational goals Responsible for staff retention within the team.
  • Should be aware of KRAS, KPIS.
  • Should be only from a BPO voice process
  • Should be ready to work for 6 days as it is a domestic process
  • Complete monitoring of the team and team performance.
  • Managing day to day planning, operational challenges and solving problems of a team of agents.
  • Maintenance of the data records, meeting revenues & targets.
  • Maintaining daily MIS report.
  • Operational management. Managing the floor, adherence to schedule.
  • Ownership and problem resolution.
  • Training and development of staff.
  • Motivation, leadership for a team leaders agents and developing future leaders.
  • Conducting performance appraisal for the team.
  • Work very closely with the team members, understand the agents problems and weakness.


Telephone: 7827633829


B-102, Technocity,
Plot # X 4/1, 4/2 Above Idbi Bank
Kalyan Shilphata Road Opposite Millenium Business Park,, Mahape,
Navi Mumbai,
Maharashtra 400710

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