Urgently Required : TEAM Leader : BPO
CYFUTURE INDIA PRIVATE LIMITED
Experience: 3 – 7 yrs
Salary : 3,50,000 – 5,00,000 P.A.
- Should know throughput calculation like attrition, shrinkage.
- Should have handled min 15 to 25 agents as team lead.
- Should handle the team weekly reviews and encourage team to meet organizational goals Responsible for staff retention within the team.
- Should be aware of KRAS, KPIS.
- Should be only from a BPO voice process
- Should be ready to work for 6 days as it is a domestic process
- Complete monitoring of the team and team performance.
- Managing day to day planning, operational challenges and solving problems of a team of agents.
- Maintenance of the data records, meeting revenues & targets.
- Maintaining daily MIS report.
- Operational management. Managing the floor, adherence to schedule.
- Ownership and problem resolution.
- Training and development of staff.
- Motivation, leadership for a team leaders agents and developing future leaders.
- Conducting performance appraisal for the team.
- Work very closely with the team members, understand the agents problems and weakness.
Plot # X 4/1, 4/2 Above Idbi Bank
Kalyan Shilphata Road Opposite Millenium Business Park,, Mahape,